Due to the nature of our products, we cannot accept any returns on products or accessories. Once research material has left our shipping facility, we cannot reuse it or resell it.
Domestic Orders received by 5pm EST will be shipped within 24 hours. International Orders may take longer to leave our warehouse.
International Orders: While we pride ourselves in offering World-Class Shipping Services, customs regulations vary greatly. We will do our best to ensure your package arrives safely and secure. Please Note: We may only be able to provide tracking information up to our border. Varying customs may prolong shipping times.
Our policy is to provide the highest quality product and exceptional customer service. Please send any order inquiries directly to our customer service department at service@rui-products.com.
Please expect a response within 1 business day. We appreciate your business.
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